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Contract management for a European manufacturer
A European home products manufacturer has operations in 4 major European countries, with several plants and buyers in each country. They have some categories which were covered by centrally negotiated contracts and others which have to be bought by local site managers. However site managers are not able or willing to access the web or internal systems. The CFO wants to ensure that the negotiated price savings are realised quickly by fully utilising the contracts.
 
NovoSupply assists the client get utilisation fast through 3 actions.

Procurement help-desk (multi-lingual) number set up for all staff to call whenever they have any purchasing requirement. This team keeps a record of all queries.

A contract management database of all contracts in place is set up so that everyone knows which categories have central contracts. The procurement help-desk uses this as a vital input in supporting all staff.
A pro-active communication programme is set up to reach all staff so that they know about the benefits from centrally negotiated contracts. This includes “town-hall” briefings, outward telephone programmes, e-mail updates of successes and a procurement web page for easy access for all staff.
 
NovoSupply achieves results saving over €9m, with a further pipeline of €5.5m!

The client achieves 73% usage of central contracts for the selected categories with a cost saving of over €9m on spend of €79m.

Through the help-desk team’s records, further categories and cost savings opportunities are identified with a potential saving of €5.5m for the following year.
Procurement becomes a winner! The whole organisation starts to appreciate procurement seeing it as an enabler rather than a blocker!

 
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